Frequently Asked Questions

💳 What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, PayPal, Klarna, and other major payment methods via Shopify’s secure checkout.

📦 When will my order be dispatched?

We dispatch within 1–2 working days. Once your order ships, you’ll receive tracking details by email.

🚚 Do you offer tracked delivery?

Yes — tracked and signed delivery options are available at checkout for added security.

🌍 Do you ship internationally?

Currently, we only ship within the UK. We may expand in the future, so stay tuned!

🧾 Will I get a receipt or invoice?

Your order confirmation email is your receipt. Need a VAT invoice? Just contact us and we’ll send one across.

💬 Can I contact you before ordering?

Absolutely — drop us a message via our Contact Page 

🃏 Are your products genuine?

Yes — everything we sell is factory sealed and sourced from trusted UK distributors. No grey imports or fakes.

🏬 When is your physical store opening?

We’re opening soon in Gloucester! Follow us on socials or join our mailing list for updates.

🔁 What’s your return policy?

If there’s an issue with your order, contact us within 7 days and we’ll sort it. Returns on sealed products must be unopened and in resaleable condition.

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Still have questions? Contact us here and we’ll get back to you as soon as possible.